Dolphin Motorhomes Newsletter
Business Update - Dolphin Motorhomes to re-open on 1st June

COVID Public Health Advice

COVID 5 steps for working safely

Following the recent government announcement, we are pleased to announce that both our branches sales and service departments will be reopening on Monday 1st June.

However, we will be following strict 'working safely during COVID-19' guidelines to ensure that our dealerships are safe for all customers and staff.

Since the initial lockdown in March, we have undertaken comprehensive risk assessments of both our sites and produced a detailed reactivation plan. This includes the following:

  • 7 step protocol for all customers and staff when arriving and during the day whilst at our premises.
  • Daily deep cleaning and sanitisation procedures for all our showrooms, offices, toilets and vehicles with heavy investment in suitable cleaning products and equipment.
  • Implementing various measures to improve social distancing and limit multi-touch surfaces (i.e – revised staff break areas, revised customer waiting areas, removal & respacing of some desks, automated showroom lighting etc)
  • Phasing staff returning to work with various induction training for our new operating procedures.

Revised Opening Hours
We have reviewed our opening hours and until further notice, these have changed as follows:-
- Monday to Friday: 9:00am to 6:00pm
- Saturday: 9:00am to 5:00pm
- Sunday: 10:00am to 4:00pm
- Monday to Friday: 8.30am to 5.30pm

Appointments Only
Although we will be open, in the interests of all our customers and staff, we will be operating on an appointment only basis (sales & service). This is to control the number of people we have on our premises at any one time.
On arrival, we kindly ask all customers to pull up and wait at the barrier where a member of our staff will run through our safety protocol. This includes immediately washing your hands, putting on gloves and then applying hand sanitiser onto the gloves plus we will then provide a safety mask.
If you wish to use your own gloves and mask this is of course fine, but we would still need you to immediately use our hand sanitiser.

While You Wait Service Bookings/Appointments
Having enjoyed seeing all our customers returning for service bookings and waiting with us, sadly we will need to avoid while you wait service bookings wherever possible.
Instead we encourage all service customers to drop their motorhome(s) off and leave them with us and not to wait at our premises whist work is carried out.
For smaller jobs or for customers travelling a long distance, we can of course still provide a waiting area which has been reduced to adhere to social distancing measures.

Sales Appointments / Viewings
In normal circumstances we have always unlocked all of our motorhomes for customers to view in relaxed surroundings. However, sadly this is currently no longer possible.
For all customers who have made/want to make a sales appointment, please can we ask you to choose up to five motorhomes and make us aware of these before/upon arrival. We can then open all of these up for you when you arrive and leave you to have a good look round in your own time. Because all motorhomes that have been viewed will need sanitising each day, I hope you can understand the need to limit the number of vehicles available to view.
As another option if you would like us to e-mail you a B2see presentation video or Facetime for any of the motorhomes you are interested in, please let us know and we can send this to you before you visit.

To Make a Sales & Service Appointment/Booking
If you would like to make a sales or service appointment/booking, please feel free to contact us:-
- 02380 406777 (Southampton branch)
- 01202 479444 (Christchurch branch)
- (both branches)
- (both branches)
For any of our customers who previously had bookings cancelled during lockdown or who have called/e-mailed us previously, you don't need to call again once we reopen. Our service team have kept all bookings in date order and will be working their way through and contacting you as soon as possible. I hope you can understand, we do have a backlog and so thank you for your patience in advance.

Test Drives
Due to social distancing and unacoompanied test drive issues, we are currently facing complications with offering test drives. However, we are awaiting further guidance and will update customers when each sales appointment is made.
As we are a family business and have built our reputation on personal service and relations, all of these new measures are a very different way of working for all of us. We apologise for this in advance and for the lack of flexibility following these new guidelines bring.

We look forward to welcoming all customers back to our premises and seeing you soon.

Best wishes
Dolphin Team

Dolphin Motorhomes Hampshire
478 Bursledon Road
SO19 8NH
T: 02380 406777
F: 02380 406888
Dolphin Motorhomes Dorset
Iford Bridge (Main A35)
Barrack Road
BH23 2QA
T: 01202 479444
F: 01202 474247
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