Following the recent government announcement, we are pleased to announce that both our
branches sales and service departments will be reopening on Monday 1st June.
However, we will be following strict 'working safely during COVID-19' guidelines to ensure that
our dealerships are safe for all customers and staff.
Since the initial lockdown in March, we have undertaken comprehensive risk assessments of
both our sites and produced a detailed reactivation plan. This includes the following:
7 step protocol for all customers and staff when arriving and during the day whilst at our
Daily deep cleaning and sanitisation procedures for all our showrooms, offices, toilets and
vehicles with heavy investment in suitable cleaning products and equipment.
Implementing various measures to improve social distancing and limit multi-touch surfaces
(i.e – revised staff break areas, revised customer waiting areas, removal & respacing of some
desks, automated showroom lighting etc)
Phasing staff returning to work with various induction training for our new operating
Revised Opening Hours
We have reviewed our opening hours and until further notice, these have changed as follows:-
- Monday to Friday: 9:00am to 6:00pm
- Saturday: 9:00am to 5:00pm
- Sunday: 10:00am to 4:00pm
- Monday to Friday: 8.30am to 5.30pm
Although we will be open, in the interests of all our customers and staff, we will be operating on an
appointment only basis (sales & service). This is to control the number of people we have on our
premises at any one time.
On arrival, we kindly ask all customers to pull up and wait at the barrier where a member of our staff
will run through our safety protocol. This includes immediately washing your hands, putting on
gloves and then applying hand sanitiser onto the gloves plus we will then provide a safety mask.
If you wish to use your own gloves and mask this is of course fine, but we would still need you to
immediately use our hand sanitiser.
While You Wait Service Bookings/Appointments
Having enjoyed seeing all our customers returning for service bookings and waiting with us, sadly we
will need to avoid while you wait service bookings wherever possible.
Instead we encourage all service customers to drop their motorhome(s) off and leave them with us
and not to wait at our premises whist work is carried out.
For smaller jobs or for customers travelling a long distance, we can of course still provide a waiting
area which has been reduced to adhere to social distancing measures.
Sales Appointments / Viewings
In normal circumstances we have always unlocked all of our motorhomes for customers to view in
relaxed surroundings. However, sadly this is currently no longer possible.
For all customers who have made/want to make a sales appointment, please can we ask you to
choose up to five motorhomes and make us aware of these before/upon arrival. We can then open
all of these up for you when you arrive and leave you to have a good look round in your own time.
Because all motorhomes that have been viewed will need sanitising each day, I hope you can
understand the need to limit the number of vehicles available to view.
As another option if you would like us to e-mail you a B2see presentation video or Facetime for any
of the motorhomes you are interested in, please let us know and we can send this to you before you
To Make a Sales & Service Appointment/Booking
If you would like to make a sales or service appointment/booking, please feel free to contact us:-
- 02380 406777 (Southampton branch)
- 01202 479444 (Christchurch branch)
- email@example.com (both branches)
- firstname.lastname@example.org (both branches)
For any of our customers who previously had bookings cancelled during lockdown or who have
called/e-mailed us previously, you don't need to call again once we reopen. Our service team have
kept all bookings in date order and will be working their way through and contacting you as soon as
possible. I hope you can understand, we do have a backlog and so thank you for your patience in
Due to social distancing and unacoompanied test drive issues, we are currently facing complications
with offering test drives. However, we are awaiting further guidance and will update customers
when each sales appointment is made.
As we are a family business and have built our reputation on personal service and relations, all of
these new measures are a very different way of working for all of us. We apologise for this in
advance and for the lack of flexibility following these new guidelines bring.
We look forward to welcoming all customers back to our premises and seeing you soon.